CONTENTS PEOPLE PETS PLANET
Impact metrics – in detail Overarching customer metrics (year-on-year)
Improvement from 2023
✔ Target achieved
✘ Target not achieved
FY2024 Target
FY2025 Action / Target
Measure
FY2021
FY2022
FY2023
FY2024 FY2023 v FY2024
✔ Continue to enhance our robust quality management system providing global product guarantee and satisfaction
➤ Global testing plan rolled out and implement across all products/ranges
Product guarantee
100%
100%
100%
100%
✔ Set global standards of quality & food parameters
42* Complaints per million
2.75 Complaints per million
2.4 Complaints per million
2.08 Complaints per million
✘ Reach a target of 2 complaints per million during 2024 – 10months of the 12 CPMU reached 2.0 or less
Product quality & assurance
➤ Reach a target of 2 CPMU during 2025
12.91%
✔ Maintain a rigorous approach to suppliers review, audits and onboarding procedures to ensure the consistent guarantee of high-quality products ✔ CMS completion, suppliers notified of MPM guidelines and audit against them in Q1 2025
Manufacturing supplier quality audits
➤ All suppliers remote audited against MPM QMS
100%
100%
100%
Yes
*Dry recall complaints
48
MPM Annual Impact Report FY2024
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