CONTENTS PEOPLE PETS PLANET
Impact metrics – in detail Overarching customer metrics (year-on-year)
✔ Target achieved
✘ Target not achieved
FY2025 Target
FY2026 Action / Target
Measure
FY2022
FY2023
FY2024
FY2025 FY2024 v FY2025
➤ Global testing plan rolled out and implement across all products/ranges
✔ Global testing plan roll out and implemented across all products/ranges
Product guarantee
100%
100%
100%
100%
➤ Continue strengthening product quality monitoring and complaint trend analysis across global markets. ➤ Continue improving reporting consistency through enhanced Power BI visibility and data validation
2.75* Complaints per million
2.4 Complaints per million
1.9** Complaints per million
2.03 Complaints per million
Product quality & assurance
✘ Reach a target of 2 complaints per million during 2025
6.8%
➤ Maintain supplier audit coverage against MPM Quality Management Standards
Manufacturing supplier quality audits
✔ All suppliers remote audited against MPM QMS
100%
100%
100%
100%
*Dry recall complaints **Updated Power BI reporting methodology and data visibility improvements
50
MPM Annual Impact Report FY25
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